Problems with the Ascension App

If you run into any problems, you can report a bug directly from the profile section of your app (go into your profile and scroll down to the feedback feature), or reach out to Ascension's Customer Support Team. To help in getting to the bottom of things, there are a few questions we may ask:

  • What email address are you signing in with?
  • What device and operating system are you using? (For example, iPhone and iOS 17.x.x)
  • What version of the app are you using? (This can be found by opening your profile at the top right of the app's home screen, then scrolling down to the bottom of the page.)
  • Have you tried checking if the app needs to be updated? (tap "Version" to be brought to the App Store or Google Play. Here, you will be prompted to update the app if an update is available.)
  • Is your issue happening when trying to use a specific feature? If so, which one? (For example, when listening to a podcast or signing in to the app.)
  • Have you tried deleting the app and reinstalling it?
  • If the issue can be seen on your screen, could you please include a screenshot for us to use?

While deleting and reinstalling the app (or updating the app) help resolve most problems, some issues may need to be brought to the attention of our dev team. With your answers to the questions above, it will help us and our developers track down the issue and try to help resolve it.

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