Troubleshooting the Ascension App

If you're having problems with the app, there are a few things we recommend trying first:


  • Check that your app is updated, and update if one is available.
  • Check that your device's software is up to date (and update if needed).
  • Try deleting and re-installing the app.
  • Try restarting your device (turning it off and back on again).

If these don't resolve the issue, you may need to call or email support for additional assistance, or report a bug directly from your app's profile section.

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